{"id":930,"date":"2025-01-31T11:12:31","date_gmt":"2025-01-31T10:12:31","guid":{"rendered":"https:\/\/maquette.hotelacacias.com\/?page_id=930"},"modified":"2026-07-29T10:32:10","modified_gmt":"2026-07-29T08:32:10","slug":"cgv","status":"publish","type":"page","link":"https:\/\/www.hotelacacias.com\/en\/cgv\/","title":{"rendered":"General terms and conditions – GTC"},"content":{"rendered":"\n
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general terms and conditions – HOTEL<\/strong><\/strong><\/h1><\/div>\n\n\n\n

(Version 23 juillet 2026)<\/em><\/p>\n\n\n\n

Operator<\/em> SAS H\u00d4TELLERIE DES ACACIAS \u2014 capital 5 000 \u20ac \u2014 SIRET 928 915 644 00019 \u2014 RCS Lille M\u00e9tropole – Adresse 39 rue du Dronckaert, 59960 Neuville-en-Ferrain, France – info@hotelacacias.com \/ +33 (0)3 20 37 89 27<\/em><\/p>\n\n\n\n

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1. Purpose, identity and scope<\/h3><\/div>\n\n\n\n

These General Terms and Conditions of Sale (the \u201cTerms\u201d) govern all services sold directly by SAS H\u00d4TELLERIE DES ACACIAS, operator of the Logis H\u00f4tel-Restaurant des Acacias: accommodation, breakfast, restaurant, bar, seminars, meetings, groups, banquets and events.<\/p>\n\n\n\n

The Customer is the individual or legal entity ordering a service. The Guest is the person receiving it where different from the Customer. The Customer warrants that they have capacity to contract and, where applicable, authority to bind the company or group they represent.<\/p>\n\n\n\n

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2. Contractual documents and acceptance<\/h3><\/div>\n\n\n\n

Making a booking constitutes unconditional acceptance of these Terms. For direct sales, the order of precedence is: special terms on the quotation or confirmation, these Terms, then the house rules. Special terms prevail in the event of conflict.<\/p>\n\n\n\n

A booking made through an agency, tour operator or online travel agency (OTA) is also subject to that intermediary\u2019s conditions. No amendment or waiver is valid unless confirmed in writing by the Hotel.<\/p>\n\n\n\n

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3. Booking and formation of the contract<\/h3><\/div>\n\n\n\n

A booking becomes binding only after written confirmation by the Hotel and provision of the requested guarantee: valid payment card, earnest money or deposit as stated in the confirmation. A quotation not accepted by its deadline lapses and the rooms or facilities may be released for sale.<\/p>\n\n\n\n

The Hotel may pre-authorise a payment card before arrival. If a card is invalid, pre-authorisation is refused, a payment is overdue or information is manifestly inaccurate, the Hotel may suspend or cancel the booking after informing the Customer, without prejudice to sums already due.<\/p>\n\n\n\n

Where the confirmation describes an advance payment as a firm deposit (\u201cacompte\u201d), both parties are firmly committed. Where it describes the payment as earnest money (\u201carrhes\u201d), the French statutory rules on earnest money apply. For groups, seminars and events, every advance payment is a firm deposit unless expressly agreed otherwise in writing.<\/p>\n\n\n\n

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4. Prices, taxes and services<\/h3><\/div>\n\n\n\n

Prices are stated in euros, inclusive of all taxes for consumers and exclusive or inclusive of tax for business customers as specified in the quotation. Only expressly listed services are included. Tourist tax is payable in addition unless otherwise stated.<\/p>\n\n\n\n

The confirmed price applies to the booking concerned. Any change requested by the Customer may be priced at the rate available on the date of the change. Any statutory change in tax or VAT is passed on as at the service date.<\/p>\n\n\n\n

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5. Payment<\/h3><\/div>\n\n\n\n

The Hotel accepts the payment methods shown at the time of booking, including Visa, Mastercard, American Express and cash within statutory limits. The balance of an individual stay may be required on arrival; extras are payable on departure.<\/p>\n\n\n\n

For groups, seminars and events, unless the quotation sets another schedule, a 30% firm deposit is due on confirmation and the balance fifteen days before arrival or the event. For a booking made less than fifteen days in advance, the full amount is due on confirmation.<\/p>\n\n\n\n

For business-to-business transactions, any amount unpaid when due automatically bears late-payment interest, without reminder, at the most recent European Central Bank refinancing rate plus ten percentage points, subject to a minimum of three times the French statutory interest rate, together with the statutory fixed recovery charge of \u20ac40 per invoice. Additional documented recovery costs may be claimed where they exceed that amount.<\/p>\n\n\n\n

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6. Arrival, departure and occupancy<\/h3><\/div>\n\n\n\n

Rooms are available from 4:00 p.m. and must be vacated by 10:00 a.m. Late arrival must be reported. Without notice and a valid guarantee, the Hotel may treat the booking as a no-show after the time stated in the confirmation or, if none is stated, after midnight.<\/p>\n\n\n\n

Late departure is subject to availability and may be charged up to the price of an additional night. Every guest must complete statutory registration formalities and present identification where required.<\/p>\n\n\n\n

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7. Cancellation and amendment of individual bookings<\/h3><\/div>\n\n\n\n

The rate conditions shown in the confirmation prevail. Where no special terms are stated, a direct flexible-rate booking may be cancelled without charge until 12:00 noon on the day of arrival.<\/p>\n\n\n\n

After that deadline, in the event of a no-show, late cancellation or early termination of the stay, the total amount of the booked services is due. A non-refundable booking is paid in full at the time of booking and may not be cancelled, amended or exchanged, except where mandatory law provides otherwise.<\/p>\n\n\n\n

Every request must be made in writing. Any amendment is subject to availability and takes effect only when confirmed in writing by the Hotel. The Hotel may immediately resell any cancelled, amended or unused service.<\/p>\n\n\n\n

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8. No statutory cooling-off right<\/h3><\/div>\n\n\n\n

Under Article L. 221-28(12) of the French Consumer Code, the fourteen-day cooling-off right does not apply to accommodation, catering or leisure services to be provided on a specific date or during a specific period.<\/p>\n\n\n\n

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9. Long stays<\/h3><\/div>\n\n\n\n

For any stay exceeding seven nights, the Hotel may invoice weekly and require each period to be paid in advance. Failure to pay entitles the Hotel to suspend continuation of the stay in accordance with applicable rules.<\/p>\n\n\n\n

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10. Groups, seminars and events \u2014 written agreement<\/h3><\/div>\n\n\n\n

Any group, seminar, banquet or event service is or may be covered by a written quotation or contract stating, in particular, dates, guaranteed capacities, services, times, rates, payment deadlines, cancellation conditions and any allotments.<\/p>\n\n\n\n

The signatory is responsible for payment of all ordered services and for communicating relevant rules to participants. Rooming lists, menu choices, dietary requirements and technical needs must be supplied by the deadlines in the quotation.<\/p>\n\n\n\n

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11. Cancellation of groups, seminars and events<\/h3><\/div>\n\n\n\n

Unless more specific special terms apply, any total or partial cancellation incurs the charges below, calculated on the total price including tax of the cancelled services. Amounts already paid are credited against the charges due; any difference is refunded or invoiced.<\/p>\n\n\n\n

Cancellation received<\/strong><\/th>Charge due<\/strong><\/th><\/tr><\/thead>
31 days or more before arrival or the event<\/td>No charge<\/td><\/tr>
30 to 15 days inclusive<\/td>60 %<\/td><\/tr>
14 days or less, or no-show<\/td>100 %<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

The period is calculated from the Hotel\u2019s receipt of written cancellation. Cancellation for convenience, a fall in participant numbers or transport difficulty does not automatically constitute force majeure.<\/p>\n\n\n\n

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12. Changes in participant numbers<\/h3><\/div>\n\n\n\n

A variation of up to plus or minus 10% of the initial number is permitted until fifteen days before the service, subject to the Hotel\u2019s capacity and availability. Any increase may be refused or accepted at the then available rate and may incur catering or logistical charges.<\/p>\n\n\n\n

After D-15, any decrease is treated as a partial cancellation under Article 11. The guaranteed number provided at D-7 is the minimum invoiced number for catering and per-person services. If no number is provided, the figure in the latest accepted written communication applies.<\/p>\n\n\n\n

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13. Allotments, quotas and release<\/h3><\/div>\n\n\n\n

For an allotment, the quotation states the release date, quota and confirmation procedure. On that date, any room not confirmed in accordance with the agreement is automatically released for sale without compensation. Later requests are met subject to availability and at the current rate.<\/p>\n\n\n\n

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14. Amendments, evidence and late requests<\/h3><\/div>\n\n\n\n

Emails, signed quotations, confirmations, participant lists, rate approvals and addenda constitute contractual evidence. Oral changes, late requests not confirmed in writing and sales materials not incorporated into the contract are not binding on the Hotel.<\/p>\n\n\n\n

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15. Children and baby cots<\/h3><\/div>\n\n\n\n

One child under 12 may stay free of charge using existing bedding, within the room\u2019s authorised occupancy. One baby cot may be provided free of charge for a child under 2, upon advance request and subject to availability. Other supplements are charged separately.<\/p>\n\n\n\n

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16. Pets<\/h3><\/div>\n\n\n\n

Pets are admitted with the Hotel\u2019s agreement and subject to a \u20ac15 supplement per booking. A security deposit may be required. Pets remain under the Customer\u2019s responsibility, must not be left alone in the room and are not permitted in areas where prohibited by regulation. Any damage or exceptional cleaning is charged at actual cost.<\/p>\n\n\n\n

Guide and assistance dogs are admitted free of charge under applicable law; Customers are invited to notify the Hotel in advance so that their arrival can be facilitated.<\/p>\n\n\n\n

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17. Conduct, safety and non-smoking policy<\/h3><\/div>\n\n\n\n

The Customer and Guests must respect quiet enjoyment, safety instructions, staff, other customers and the house rules. The entire establishment is non-smoking, including equivalent devices where their use is prohibited.<\/p>\n\n\n\n

Violent, dangerous or discriminatory conduct, serious disturbance, fraud or damage may result in immediate termination of services without refund and invoicing of damage, subject to the Customer\u2019s mandatory rights.<\/p>\n\n\n\n

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18. Liability, personal belongings and parking<\/h3><\/div>\n\n\n\n

The Hotel\u2019s liability for deposits, theft or damage to travellers\u2019 belongings is governed by Articles 1952 to 1954 of the French Civil Code. Nothing in these Terms excludes liability where exclusion is prohibited by law.<\/p>\n\n\n\n

Parking is made available on the stated terms and does not constitute a custody agreement. Customers must lock their vehicles and not leave items visible. Statutory limits relating to property left in vehicles continue to apply.<\/p>\n\n\n\n

The Customer is responsible for damage caused by the Customer, their guests, participants, employees, contractors or animals, without prejudice to any claim against the person who caused it.<\/p>\n\n\n\n

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19. Lost property<\/h3><\/div>\n\n\n\n

Found items are kept for a reasonable period according to their nature and then handled in accordance with applicable rules. Return is arranged at the Customer\u2019s request, expense, risk and responsibility, including by means of a prepaid label or package. Perishable or hazardous items may be disposed of immediately.<\/p>\n\n\n\n

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20. Force majeure, relocation and hardship<\/h3><\/div>\n\n\n\n

Neither party is liable for a failure caused by force majeure under French law. The affected party must inform the other promptly and take reasonable measures to mitigate the consequences. A mere loss of profitability, financial difficulty or personal convenience does not in itself constitute force majeure.<\/p>\n\n\n\n

If the Hotel cannot provide confirmed accommodation, it may offer relocation to a nearby property of equivalent category and bear the additional cost of equivalent accommodation and reasonable transfer costs. If no acceptable solution is available, services not provided are refunded.<\/p>\n\n\n\n

Between business parties, where an unforeseeable event fundamentally disrupts the economics of the agreement, including an energy crisis or exceptional cost increase, the parties shall negotiate in good faith to seek an adjustment. Until a written agreement is reached, obligations that are not prevented remain due.<\/p>\n\n\n\n

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21. Insurance <\/h3><\/div>\n\n\n\n

Each business customer, organiser, agency or tour operator represents that it holds appropriate professional liability insurance for the organised services. It is responsible for obtaining cancellation insurance covering its own risks if desired.<\/p>\n\n\n\n

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22. Personal data<\/h3><\/div>\n\n\n\n

H\u00d4TELLERIE DES ACACIAS processes the data needed for booking, payment, reception, customer relationship management, compliance with legal obligations and, where a lawful basis applies, marketing communications. Data may be passed to service providers required for those purposes, including the booking system, payment provider and Customer Alliance for review management.<\/p>\n\n\n\n

Data is retained for periods proportionate to the purposes and legal obligations and is not sold. Depending on the circumstances, individuals have rights of access, rectification, erasure, restriction, objection and portability, exercisable at info@hotelacacias.com or by post to the Hotel\u2019s address. They may also lodge a complaint with the French data protection authority (CNIL).<\/p>\n\n\n\n

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23. R\u00e9clamations et m\u00e9diation de la consommation<\/h3><\/div>\n\n\n\n

Any difficulty should be reported to the Hotel as soon as possible so that an immediate solution can be sought. A later complaint must be sent in writing, with supporting documents, to H\u00d4TELLERIE DES ACACIAS, 39 rue du Dronckaert, 59960 Neuville-en-Ferrain, France, or to info@hotelacacias.com.<\/p>\n\n\n\n

After first making a written complaint, and in the event of a negative reply or no reply within 60 days, a consumer may refer an eligible dispute free of charge to M\u00e9diation Tourisme et Voyage (MTV), BP 80 303, 75823 Paris Cedex 17, France, or submit it at www.mtv.travel.<\/p>\n\n\n\n

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24. Governing law, jurisdiction and language<\/h3><\/div>\n\n\n\n

These Terms are governed by French law. Consumers may bring proceedings before any court having territorial jurisdiction under mandatory rules. For disputes between business parties, where an exclusive jurisdiction clause is permitted by law and after an attempt at amicable settlement, the Commercial Court of Lille M\u00e9tropole has exclusive jurisdiction, including in cases involving multiple defendants or third-party proceedings.<\/p>\n\n\n\n

The French version is authoritative. Any translation, including this English version, is provided to aid understanding; in the event of conflicting interpretation, the French version prevails, subject to applicable mandatory rules.<\/p>\n\n\n\n

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H\u00d4TEL-RESTAURANT DES ACACIAS \u2014 39 rue du Dronckaert \u2014 59960 Neuville-en-Ferrain \u2014 France<\/p>\n\n\n\n

<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

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